Terms of Service

Acceptance

By accessing or using the Qonet platform (the “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you must not use the Platform.

These Terms form a legally binding agreement between you and Qonet. If you are using the Platform on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

About Qonet

Qonet is a problem-solving network that connects individuals, businesses, experts, and creators across Africa. The Platform enables users to:

• Discover and purchase products and services from verified businesses
• Hire independent experts for professional services
• Run creator and influencer marketing campaigns via the Campaign Wizard
• Participate in communities built around shared interests and needs
• List and sell products, services, and expertise

Qonet acts as a marketplace facilitator. We are not a party to transactions between users except where explicitly stated. We do not employ experts or creators listed on the Platform.

Your Account

Registration

You must be at least 18 years old to create an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date.

Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at security@qonet.co if you suspect unauthorised access to your account.

One account per person

Each individual may maintain only one personal account. Businesses may create separate business profiles linked to a personal account. Creating multiple accounts to evade suspension or other restrictions is prohibited.

Marketplace

For buyers

• You agree to pay the listed price for any item or service you purchase
• Orders are binding once payment is confirmed
• Refunds and disputes are handled in accordance with our Buyer Protection policy
• You must not attempt chargebacks except as a last resort after exhausting our dispute process

For sellers and businesses

• You are responsible for the accuracy of your listings, pricing, and product descriptions
• You must fulfil orders promptly and as described
• You must comply with all applicable Nigerian consumer protection laws
• Qonet reserves the right to remove listings that violate these Terms or our policies
• Payouts are subject to the Platform fee schedule in force at the time of the transaction

Experts & Services

Expert profiles represent independent professionals, not Qonet employees. Qonet does not guarantee the quality, legality, or suitability of any expert's services.

• Experts are responsible for setting accurate rates and delivering services as described
• Clients are responsible for providing clear briefs and reasonable requirements
• Service agreements are between the client and the expert; Qonet is not a party
• Disputes between clients and experts should first be raised through the Platform's resolution process

Creator Campaigns

The Campaign Wizard allows businesses (“leads”) to create influencer marketing campaigns and connect with content creators listed on the Platform.

Campaign flow

• Campaign briefs submitted through the wizard are reviewed by Qonet before being sent to creators
• Qonet may suggest revisions to post copy at its discretion
• Payment must be completed before a campaign offer is sent to a creator
• Platform fees (currently 15% of the agreed creator rate) are deducted from the creator's payout; the lead pays the agreed rate only

Creator obligations

• Creators must produce content consistent with the accepted brief
• Sponsored content must be clearly labelled in accordance with the Federal Competition and Consumer Protection Commission (FCCPC) guidelines
• Creators may not accept campaign fees and then fail to deliver without a valid reason

Lead obligations

• Campaign briefs must be truthful and not promote illegal products or services
• Leads may not use campaign data (creator contact details, audience demographics) outside the Platform

Payments & Fees

Payments are processed by Paystack or Flutterwave. By making a payment on Qonet, you also agree to the applicable terms of those payment processors.

• All prices on the Platform are in Nigerian Naira (NGN) unless otherwise stated
• Qonet is not responsible for currency conversion fees charged by your bank
• Payouts to creators and businesses are subject to identity verification and banking details confirmation
• We reserve the right to withhold payouts pending resolution of disputes or fraud investigations

Your Content

You retain ownership of content you create and post on Qonet. By posting content, you grant Qonet a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and distribute your content solely for the purpose of operating and promoting the Platform.

You represent and warrant that you own or have the necessary rights to any content you post, and that your content does not infringe third-party intellectual property rights.

Prohibited Conduct

You must not use the Platform to:

• Violate any applicable law or regulation
• Post false, misleading, or fraudulent content
• Impersonate another person or entity
• Harass, abuse, or threaten other users
• Spam or send unsolicited commercial messages
• Circumvent or attempt to circumvent any security feature of the Platform
• Scrape, crawl, or otherwise extract data from the Platform without written permission
• Use the Platform to facilitate money laundering, terrorist financing, or other financial crimes
• List or sell counterfeit, prohibited, or dangerous goods
• Create fake reviews, ratings, or endorsements
• Conduct transactions off-platform to avoid fees after initial contact through Qonet

Intellectual Property

The Qonet name, logo, platform design, and all software are the exclusive property of Qonet. Nothing in these Terms grants you any right to use our trademarks or branding without prior written consent.

If you believe any content on the Platform infringes your intellectual property rights, please contact us at ip@qonet.co with details of the alleged infringement.

Disclaimers

The Platform is provided on an “as is” and “as available” basis. Qonet makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by Nigerian law, Qonet's aggregate liability to you for any claim arising from your use of the Platform is limited to the greater of (a) the total fees paid by you to Qonet in the 12 months preceding the claim, or (b) ₦50,000.

Qonet is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, even if we have been advised of the possibility of such damages.

Termination

You may close your account at any time through your account settings. We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law.

On termination, your right to use the Platform ceases immediately. Sections that by their nature should survive termination (including payments, intellectual property, disclaimers, and limitation of liability) will continue to apply.

Disputes & Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from or related to these Terms or your use of the Platform shall first be submitted to good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, Cap A18 LFN 2004, with the seat of arbitration in Lagos, Nigeria.

Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

Changes to These Terms

We may modify these Terms at any time. When we make material changes, we will notify you by email and/or a notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

Contact Us

For legal enquiries or to report a Terms violation: